About Core & Main
Core & Main (www.coreandmain.com) is one of North America’s largest distributors of water, sewer, storm, fusible piping and fire protection infrastructure products that serves the needs of both contractors and municipalities in all aspects of the water, wastewater, clean water, landfill, energy, and fire protection industries. Core & Main operates more than 246 branches serving North America, the Caribbean and international markets. The company provides localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.
Ensure operational efficiency of all Core & Main locations by providing first point-of-contact support for all computing hardware, software, and Business Unit ERP applications.
Major Tasks, Responsibilities and Key Accountabilities
Ensures the Help Desk maintains exceptional customer service by meeting or exceeding established service level agreements (SLAs).
Nature and Scope
Education and Experience