• IT Help Desk Level II*

    Job Locations US-GA-Thomasville
    Posted Date 3 months ago(8/23/2018 8:33 AM)
    Job ID
    Job Post Category
    Information Technology
    Remote Position?
    Position Type
  • Company Overview

    About Core & Main


    Core & Main (www.coreandmain.com) is one of North America’s largest distributors of water, sewer, storm, fusible piping and fire protection infrastructure products that serves the needs of both contractors and municipalities in all aspects of the water, wastewater, clean water, landfill, energy, and fire protection industries. Core & Main operates more than 246 branches serving North America, the Caribbean and international markets. The company provides localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.

    Job Description & Qualifications

    Job Summary

    Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small- to mid-sized projects.


    Major Tasks, Responsibilities and Key Accountabilities

    • Performs installation, configuration, maintenance, debugging and support for systems software/hardware, including implementation support for multiple infrastructure platforms on mid-sized and smaller projects.
    • Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures and presents to management.
    • Identifies and tests processes for automation. Performs configuration prior to the quality assurance process.
    • Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
    • Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
    • Discusses issues with users and translates issues to determine appropriate technical solutions.

    Nature and Scope

    • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
    • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct "customers" of the process.
    • May provide general guidance/direction to or train junior level support personnel or professional personnel. 

    Work Environment

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • Typically requires overnight travel less than 10% of the time.
    • Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).


    Minimum Qualifications 

    • Must be eighteen years of age
    • Must pass the Drug Test
    • Must pass the Background Check
    • Must pass pre-employment tests if applicable


    Education and Experience

    Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related

    field; certification is required in some areas OR MS/MA and generally 2-4 years of experience

    in a related field. Certification is required in some areas.

    Preferred Qualifications & Job Specific Details

    Preferred Qualifications

    • 3 to 5 years of experience in a technical support role with increasing levels of responsibility.
    • Demonstrated experience with standard software applications (Windows 10, MS Office 16, MS O365); PC and printer troubleshooting, understanding of networking, and mobile device support.
    • Excellent verbal and written communication skills; customer service skills are a must.
    • Associates degree in technical discipline and/or technical certification - A+, MCSE preferred.
    • 3-5 years of systems engineering experience preferred.
    • Demonstrated effective verbal, written, and organizational skills.
    • Strong troubleshooting and analytical skills.
    • Experience operating with minimal supervision.


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