• Inside Sales Specialist*

    Job Locations US-TX-Houston
    Posted Date 3 weeks ago(6/5/2018 9:28 AM)
    Job ID
    Job Post Category
    Remote Position?
    Position Type
  • Company Overview

    About Core & Main


    Core & Main (www.coreandmain.com) is one of North America’s largest distributors of water, sewer, storm, fusible piping and fire protection infrastructure products that serves the needs of both contractors and municipalities in all aspects of the water, wastewater, clean water, landfill, energy, and fire protection industries. Core & Main operates more than 246 branches serving North America, the Caribbean and international markets. The company provides localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.

    Job Description & Qualifications

    Job Summary

    Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.


    Major Tasks, Responsibilities and Key Accountabilities

    • Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
    • Prospects for new sales opportunities via outbound calling and emailing.
    • Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
    • Procures and maintains inventory; monitors to ensure proper inventory turns.
    • Ensures timely shipment of materials and customer satisfaction.
    • Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
    • Performs estimating, take-off, and proposal duties as necessary.

    Nature and Scope

    • May modify processes to resolve situations.
    • Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process.
    • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

    Work Environment

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
    • Typically requires overnight travel less than 10% of the time.

    Minimum Qualifications

    • Must be eighteen years of age
    • Must pass the Drug Test
    • Must pass the Background Check
    • Must pass pre-employment tests if applicable

    Education and Experience

    • Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in related area of responsibility.

    Preferred Qualifications & Job Specific Details

    Preferred Qualifications

    • Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
    • Experience with inventory sales.
    • Associate degree preferred.
    • Strong computer skills desired.
    • • Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
      o Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
      o Determine sourcing strategies which align customer needs with internal objectives
      o Determine logistical requirements and alternatives and assist as needed with execution
      o Prepare and/or provide technical documents in relation to customer application
      o Follow up with customers to ensure quote has been received and ask for feedback
      o Negotiate price and availability with customers and vendors as needed
      • Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards
      o Utilize Core and Main business systems to process transactions to company standard
      o Utilize approved Customer Resource Management (CRM) tool in daily activities
      • Manage Projects
      o Act as primary liaison between Customers, Outside Sales, various support departments at Core and Main, and vendors
      o Ensure appropriate actions are taken to ensure excellent customer experience
      o Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
      o Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
      o Monitor commitments to customers to ensure changes and or problems are handled proactively
      • Participate in Sales Meetings and continuous learning programs as required
      • Assist with general phone coverage as needed
      • Ensure compliance with Core and Main Quality objectives and standards
      • Perform other related duties as assigned
      Minimum Qualifications for Consideration
      • Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field.
      • Experience: A minimum of 2 years’ experience in the direct customer selling process and techniques including closing sales is preferred, but not required
      • Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

      Team Player: Works well as a member of a group
      Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


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